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by Juan Sepulveda Yesterday, I visited a popular retailer to pick up a few items. After paying for my selections, I realized that I had a rather long drive home and should visit the restroom before leaving. I didn't want to bring my items into the restroom, so I approached one of the employees behind a cash register and asked "may I leave this here while I go to the restroom?" With an unpleasant tone, his reply was "Ok, but I am not responsible if someone takes something from it". I wasn't about to engage in a discussion with this...

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The Courage to be Courteous by Juan Sepúlveda When I was a young boy, I remember how my father seemed to be very effective at communicating with people, even when the topic was not pleasant. When he encountered someone who tried to take advantage of him or when someone was being unfair to someone else, he had the ability to diffuse the situation without having to resort to violence. However, that doesn’t mean that his words were weak, he was able to express himself courageously without compromising courtesy. Today, I have two children of my own and I want to...

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